>>>Don't expect customer support To be fair, you can also book a managed server with them. For their hosted hardware offering, HDD/SSD swaps (or even "we repl

>>>Don't expect customer support To be fair, you can also book a managed server with them. For their hosted hardware offering, HDD/SSD swaps (or even "we replace everything about your server because it produces random faults except your HDDS") are within reasonable timeframes (i.e. usually within an hour). They, however, will not diagnose this for you - that part is on you.