That would be something to discuss with the user and the company that then might own the phone. In this case though, someone completely unrelated to the contrac

That would be something to discuss with the user and the company that then might own the phone. In this case though, someone completely unrelated to the contract locked the phone. Someone in another country. Someone working for some completely unrelated telco company. Someone who just randomly locked some phones by banging out a script to generate phone numbers, without checking if the phones were owned by the user, their telco, or my grandmother.