The norm on these platforms seems to be this ancienty way of doing justice. Lest they take a risk to protect those who actually form the actual content, in fear

The norm on these platforms seems to be this ancienty way of doing justice. Lest they take a risk to protect those who actually form the actual content, in fear of prosecution. My parents are operating an airbnb in their downstairs suite. A few months ago one of their visitors started complaining that they found hair under a heater behind a door, and dust behind the nightstand, and that this was making them uncomfortable and they would leave. To give some context, tens of rentals rentals in, they had an average cleanliness rating of 5/5. The guests stayed two nights, but then left and asked to be fully refunded (turns out there was a storm alert on Sunday that probably was the real cause for the premature departure). My parents refunded the cleaning as a gesture but declined to refund the rest given that it was obviously more of a personal choice than really an issue with cleanliness. The day after, airbnb locked their account and cancelled their reservations for the coming 2 months. An "anonymous guest" had made a safety complaint, that my parents had entered the suite or something like that. Airbnb never disclosed the details, but all the questions were around entering while the guests were in, which my parents were outraged they could be accused of. They had to plead their case that this wasn't right. Fortunately for them airbnb reinstated their account in a few days, but with those 2 months of bookings gone ; plus apparently a strike on their file and some employee telling them "never to do that again", despite not even knowing what the charge was. I scouted the net to advise them, and you can find countless stories of people getting their accounts closed by random guests making false accusations in an attempt to to get reimbursed for random stuff. My only advice was to diversify the platforms, but when the market is so dominated by a single actor, they can apply the ancient type of justice where you aren't allowed to face your accusers, or even know what you are accused of. The only thing you can do is pray that whomever "judges" your case didn't get blueballed the night before. I hope there will be a correction one day, but given the trend I am not hopeful. The future looks like for all sorts of things in our lives will be ruled and arbitrated by mini dictators ruling over their unregulated fiefdoms. I'm even posting this from a disposable account and altered the story in fear that somehow they might get identified and be targets of retribution.