this is a good insight but i think it overattributes to malice that which i see as defined by unseeability. most of the company lacks the techical appreciation

this is a good insight but i think it overattributes to malice that which i see as defined by unseeability. most of the company lacks the techical appreciation to understand & grasp the tech ecosystem challenges they face. a sizable amount of the techies also help make up this group of people lacking the ability to discern. i like your post generally & think it's a good contribution. shrug-ops is a great name too, one with real value & that describes. but also i sympathize with how hard it is to acquire, gain, develop, & nurture this only-sometimes-rarely called upon skillset of nurturing & advancing systems competencies. it's not that people dont care. it's that this is a rarely practiced, harder to discern the success/quality of competency.