4 ms·

The automated beast that is Google strikes again. Why do business at all with robots? If you can't get someone on the phone, don't do business with that compa

• inetknght 5y ago
  > Why do business at all with robots? If you can't get someone on the phone, don't do business with that company. I was doing business with a company and signed a 20-year contract. At first, it was all humans. Then eventually there were fewer humans... then no longer anyone near me and I could only get business done over the phone. Then the phone people were replaced with an automated system for "nearly everything". I always wanted to speak to a representative though. Eventually even the way to speak to a representative was taken over and now they "schedule a call back". I don't receive phone calls. Too bad, I thought Aflac was an alright company. Unfortunately there are a lot of businesses that are leaning towards "schedule a callback". What comes after that is "chat online with a real person on our app". What comes after that? Maybe just "schedule a later chat with a real person" because their chat people are too busy and wait times are measured in hours. Then what? "Don't do business with robots" is well but it doesn't go far enough.