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Isn't "looking after your hardware" exactly what they're responsible for? Why else are they being paid?
by jsharpe 15y ago
Isn't "looking after your hardware" exactly what they're responsible for? Why else are they being paid?
- epochwolf 15y agoI know that rackspace isn't responsible for data loss caused by hardware failure or an accident on their part. A number of rackspace employees have told me (on irc) that I'm responsible for my own backups. Perhaps it was a misquote?
- samarudge 15y ago"We're sorry for the issues you've had with your server today, but we're not responsible for looking after your hardware." A drive failed in a RAID1 array so I contacted their support to get broken the drive replaced, they removed the working drive and destoryed it then insisted it wasn't their fault, I even gave them the serial number of the failed drive before they removed it. I do have my own offsite backups of everything, but it was still annoying to have to restore the entire server