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I'm a power user of Airbnb. I have never disliked a service as much that I pay continue to pay for other than LinkedIn. Both of these are because I have/had lit

I'm a power user of Airbnb. I have never disliked a service as much that I pay continue to pay for other than LinkedIn. Both of these are because I have/had little choice. What it all comes down to is getting a shitting experience and paying a premium for it. I have a 30+ day stay that had been booked close to 6 months in advanced canceled 7 days before my stay because the user sold their house. Airbnb said they would help me find a new comparable place. What they meant was they would send me a $200 gift card and say tough shit that all the comparable houses are booked already. I hope they get regulated hard. Maybe someday they will start giving a shit about their users too.

dcgudeman 5y ago
What? Kind of a illogical reaction to a tough situation right? What is AirBnb supposed to do if one of their hosts sells their house without notifying them and all similar listing are already booked? Would more compensation satisfy you? Honestly confused why you would want to punish a service you admit to using frequently.
- zachrip 5y ago
  I think the ethical failure here is on behalf of the house owners. They knew they were selling the house and could've told their customers that but I'm sure they didn't just in case the sale didn't go through.
- AlwaysRock 5y ago
  Airbnb said they would help find a comparable place for us to stay. A comparable place was $2000+ more than the place we had booked initially (due to most places being booked 6 days before a holiday trip). They gave us a $200 coupon. Which meant we spent $1800 more on a place than we planed to. I expected them to have some plan to ensure users don't get fucked if someone sells their house. Dozens of similar, but more expensive, places sat empty during that holiday. Airbnb could have given us a coupon for the difference between one of those and what we pair for our original place. That is what their initially made it sound like they were going to do. That is not what they did. I'm a frequent user but not because I like them as a company. Because they are a monopoly.
  - UncleEntity 5y ago
    > I expected them to have some plan to ensure users don't get fucked if someone sells their house. Well, they probably banned the owner from the platform, easy-peasy;)
- teachrdan 5y ago
  AirBnb should put you up in a hotel at no extra charge. It's what real hotels do if the room you reserved isn't available.
anm89 5y ago
Looking for long term stays on airbnb is an absolute minefield. Yeah the owner should be forced to pay to put you up in a hotel of your choice if they optionally choose to cancel on short notice. > I'm a power user of Airbnb. I have never disliked a service as much that I pay continue to pay for other than LinkedIn As someone who has more or less been living out of Airbnbs for 5 years as as digital nomad I couldn't agree more. There is however a secret code language for talking to there support where you can generally get them to treat you fairly by being very selective in the language you use to describe situations to make sure you never fall outside the boundries of their insane policies.
- anitil 5y ago
  > living out of Airbnbs for 5 years as as digital nomad Don't you find this stressful? Or are you just used to living with a bit of uncertainty?
  - anm89 5y ago
    Yeah traveling is great but this isn't a good way to live. It has been detrimental to my mental health
- AlwaysRock 5y ago
  I need a crash course in this language. I was mostly hit with empty promises and brick walls when I would ask them to deliver.
  - anm89 5y ago
    Treat it as a court case, don't say any more than you have to and make the strongest case possible in every scenario. They are playing the same game on the other end so if you aren't very careful with your words and what you are arguing you will not get the outcomes you want.

dcgudeman 5y ago

What? Kind of a illogical reaction to a tough situation right? What is AirBnb supposed to do if one of their hosts sells their house without notifying them and all similar listing are already booked? Would more compensation satisfy you? Honestly confused why you would want to punish a service you admit to using frequently.

zachrip 5y ago
I think the ethical failure here is on behalf of the house owners. They knew they were selling the house and could've told their customers that but I'm sure they didn't just in case the sale didn't go through.
AlwaysRock 5y ago
Airbnb said they would help find a comparable place for us to stay. A comparable place was $2000+ more than the place we had booked initially (due to most places being booked 6 days before a holiday trip). They gave us a $200 coupon. Which meant we spent $1800 more on a place than we planed to. I expected them to have some plan to ensure users don't get fucked if someone sells their house. Dozens of similar, but more expensive, places sat empty during that holiday. Airbnb could have given us a coupon for the difference between one of those and what we pair for our original place. That is what their initially made it sound like they were going to do. That is not what they did. I'm a frequent user but not because I like them as a company. Because they are a monopoly.
- UncleEntity 5y ago
  > I expected them to have some plan to ensure users don't get fucked if someone sells their house. Well, they probably banned the owner from the platform, easy-peasy;)
teachrdan 5y ago
AirBnb should put you up in a hotel at no extra charge. It's what real hotels do if the room you reserved isn't available.

anm89 5y ago

Looking for long term stays on airbnb is an absolute minefield. Yeah the owner should be forced to pay to put you up in a hotel of your choice if they optionally choose to cancel on short notice. > I'm a power user of Airbnb. I have never disliked a service as much that I pay continue to pay for other than LinkedIn As someone who has more or less been living out of Airbnbs for 5 years as as digital nomad I couldn't agree more. There is however a secret code language for talking to there support where you can generally get them to treat you fairly by being very selective in the language you use to describe situations to make sure you never fall outside the boundries of their insane policies.

anitil 5y ago
> living out of Airbnbs for 5 years as as digital nomad Don't you find this stressful? Or are you just used to living with a bit of uncertainty?
- anm89 5y ago
  Yeah traveling is great but this isn't a good way to live. It has been detrimental to my mental health
AlwaysRock 5y ago
I need a crash course in this language. I was mostly hit with empty promises and brick walls when I would ask them to deliver.
- anm89 5y ago
  Treat it as a court case, don't say any more than you have to and make the strongest case possible in every scenario. They are playing the same game on the other end so if you aren't very careful with your words and what you are arguing you will not get the outcomes you want.