Presumably, if you are professional about it, you'd send them some boiler plate about changes to your service offering or some such, and then nicely hand them b

Presumably, if you are professional about it, you'd send them some boiler plate about changes to your service offering or some such, and then nicely hand them back all their files, etc. If you can't see that getting emotionally involved in client management is daft regardless of provocation, etc., then you are running the risk of serious reputational damage (as the web host at the center of this issue is currently finding out)