It's not always available to the user. We recently did AirBNB for the first time, and nothing was said about the checkout process until after about a day befor

It's not always available to the user. We recently did AirBNB for the first time, and nothing was said about the checkout process until after about a day before our stay. In that process, we were expected to do (light) housework to help prepare the house for the next guests. We did it, but it really left a negative feeling for us to have to do housework on vacation when it wasn't expected. The owner left us a slightly negative review saying that perhaps we weren't the right kind of customers for AirBNB and that we'd be more comfortable with all the amenities of a hotel instead. True, but a nasty thing to leave in a review. There were other problems with the house that prevented my wife from sleeping well there that the owner gave half-assed suggestions for, and left negative comments about in the review, too. Obviously we won't be using AirBNB again and won't be recommending it. Anyhow, with the lack of regulations, there's no guarantee that you know what you're actually signing up for on AirBNB, especially with policies stating that the cancellation policy changes to whatever the owner says. Had we known that, we probably wouldn't have stayed there at all. Luckily it didn't affect us like it did the other poster above.