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I work for a company that provides a product that tries to make IPsec a little easier and I can say like 80-85% of our support burden is helping our customers c
by bplatta 5y ago
I work for a company that provides a product that tries to make IPsec a little easier and I can say like 80-85% of our support burden is helping our customers configure their ASAs, Junipers etc. to talk to our cloud based VPN concentrator/router/app firewall. We basically run people through a checklist [1] and it is non-trivial. IPsec can be a real pain.
[1] https://cohesive-networks.s3.amazonaws.com/dnld/Cohesive-Networks_VNS3-Connection-Checklist.pdf https://cohesive-networks.s3.amazonaws.com/dnld/Cohesive-Net...