To give you some perspective from a user: The GSuite (or whatever they call it these days) google groups UI is hot garbage. However, I finally figured out how

To give you some perspective from a user: The GSuite (or whatever they call it these days) google groups UI is hot garbage. However, I finally figured out how to open a group -- effectively a mailing list -- to the public internet. This was carefully documented in our internal wiki because, again, UI is hot garbage. Google has too many PMs, so someone decided to go screw with the UI. It is now not much easier, but it is different, so I had to spend another hour figuring out how to do the same thing. For your "convenience" as a customer, the change has invalidated the vast majority of help text on the internet helping users work around the deficiencies in Google's UI. And that is why users hate change: the previous UI might not have been good, but we'd already figured out how to use it. So a change creates work with zero benefit to us.