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At my company humans will complain if you move a button because most people operate on their own muscle memory, any time Microsoft, or some other software vend

by syshum 5y ago

At my company humans will complain if you move a button because most people operate on their own muscle memory, any time Microsoft, or some other software vendors moves a button, no matter how small, we get ends less complains, automation is not needed. For automation, this is likely because you company did not provide proper official API do to proper automation. Many companies do not, nexflix does not. So people have to hack around internals to make the things do what they want. I am still at a loose why companies, and devs are such control freaks they only want people to use their software / hardware in the exact way they want them do, offering no other control options, automation API;s or any other "power" features". It is their way or the highway... and screw you if you do not like it

x0x0 5y ago
To give you some perspective from a user: The GSuite (or whatever they call it these days) google groups UI is hot garbage. However, I finally figured out how to open a group -- effectively a mailing list -- to the public internet. This was carefully documented in our internal wiki because, again, UI is hot garbage. Google has too many PMs, so someone decided to go screw with the UI. It is now not much easier, but it is different, so I had to spend another hour figuring out how to do the same thing. For your "convenience" as a customer, the change has invalidated the vast majority of help text on the internet helping users work around the deficiencies in Google's UI. And that is why users hate change: the previous UI might not have been good, but we'd already figured out how to use it. So a change creates work with zero benefit to us.
- syshum 5y ago
  Yea, I love Microsoft Documentation [/s]. There has been more than a few times I have been trying to do something in azure, following the official Microsoft documentation which says something like "Click this button, then in the submenu choose X" except the button is not there, and the submenu has been moved....

by syshum 5y ago

x0x0 5y ago

To give you some perspective from a user: The GSuite (or whatever they call it these days) google groups UI is hot garbage. However, I finally figured out how to open a group -- effectively a mailing list -- to the public internet. This was carefully documented in our internal wiki because, again, UI is hot garbage. Google has too many PMs, so someone decided to go screw with the UI. It is now not much easier, but it is different, so I had to spend another hour figuring out how to do the same thing. For your "convenience" as a customer, the change has invalidated the vast majority of help text on the internet helping users work around the deficiencies in Google's UI. And that is why users hate change: the previous UI might not have been good, but we'd already figured out how to use it. So a change creates work with zero benefit to us.

syshum 5y ago
Yea, I love Microsoft Documentation [/s]. There has been more than a few times I have been trying to do something in azure, following the official Microsoft documentation which says something like "Click this button, then in the submenu choose X" except the button is not there, and the submenu has been moved....