Alitalia used to be very expensive and much worse than Ryanair. Personnel was extremely rude and unprofessional, they were striking more often than not, they we

Alitalia used to be very expensive and much worse than Ryanair. Personnel was extremely rude and unprofessional, they were striking more often than not, they were as unreliable as EasyJet if not worse. I stopped using them when they destroyed my bag, I called the callcenter to get a refund and the operator told me, with a very thick regional accent, that they weren’t going to reimburse me and that if I weren’t happy about it I had to sue them.