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In a customer/company interaction, the company should ALWAYS take the high road. They don't get to be offended or defensive. They have more to lose by doing so.
by bdcravens 5y ago
In a customer/company interaction, the company should ALWAYS take the high road. They don't get to be offended or defensive. They have more to lose by doing so.
- ummonk 5y agoYes, hence why both sides are obnoxious here.
- bdcravens 5y agoI think the difference is a customer is an individual; a representative for the company, and the CEO especially, is representing the company.
- true_religion 5y agoGhost is B2B. Their whole value proposition is that they help you make more money from your customers. So technically they're both businesses. This is a bit different than say... Walmart talking down to a single mother who tried to use an out of date coupon.
- bdcravens 5y agoA business is still an individual customer. (Whether that customer has 1 employee or 1 million) I'm talking "individual" in the many to one sense, not the C in B2C sense.