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> Does someone who sells you a PC (HW) promise you that the software you load on it later will be bug-free? No, but if someone was selling PCs with super buggy

> Does someone who sells you a PC (HW) promise you that the software you load on it later will be bug-free? No, but if someone was selling PCs with super buggy software that regularly crashes your OS or prevents everyday functionality from working, people would be returning those PCs en masse, even if the hardware maker wasn't responsible for the software at all.[0] Even if you only "sell" the hardware, customers expect the full package to work. That's not to say I agree with all the complaints here, though; this case is different because Pine64 has numerous disclaimers and warnings on the website, and they are very up front and honest about the viability of the PinePhone as a daily driver. [0]: Whenever I hear non-techy friends complain about system instability, they pretty consistently blame the computer itself, not Windows or whatever software is likely actually causing their frustration.

josteink 5y ago
> No, but if someone was selling PCs with super buggy software What you’re clearing missing is that they are not selling you software. They are selling you open, unlocked hardware to run software on, with no promises/liabilities about the software. Just like Intel, AMD, ARM, MSI, Asus, Kingston and a lot of other hardware suppliers. They even explicitly state this when you buy the phone. They are explicitly not selling you a combined hardware/software package like Apple does with the iPhone or OEMs are doing with Android. How can you then complain about this later? Edit: You might even say that this combined HW/SW appliance-model applied by the rest of the smartphone market is the exact thing they are fighting against. They are selling HW as HW, leaving users free to run the software they prefer.