So is the primary problem JIRA or any ticketing system? My read on this is that measuring metrics from JIRA is a very slipery slope that usually leads to disast

So is the primary problem JIRA or any ticketing system? My read on this is that measuring metrics from JIRA is a very slipery slope that usually leads to disaster, but I've also worked on teams where feature/stories were poorly researched and conversations about refining those features was a total cluster