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Appreciate the feedback and we're working on potential solutions to this. We do refund everybody who requests one and send reminder emails and notification with
by sebisaacsinflow 5y ago
Appreciate the feedback and we're working on potential solutions to this. We do refund everybody who requests one and send reminder emails and notification within 2 days of the free trial ending.
- d4mi3n 5y agoFantastic to hear this--as the OP mentioned, having ADHD makes it hard to follow up on stuff like this. The original announcement mentioned you folks have a neuro-diverse team, which I applaud and respect. I hope you really take advantage of this to dog-food your own product and on/offboarding processes to catch stuff like this going forward. Keep at it! I'd love to see you succeed with this product.
- levi-epstein 5y agoThank you so much - really appreciate <3
- warent 5y agoThis is a non-answer making it sound like this is some complex problem you're grappling with. Do the ethical thing and make it opt-in. Stop relying on distracted forgetful people to be so distracted and forgetful that they give you money.
- what_is_orcas 5y agoWhat about folks who don't request a refund but don't use your product (as seems to be the issue that's getting discussed here)?