> the 737 MAX the lesson that the public has repeatedly taught corporate America is that when there is a problem the narrative matters more than reality What d

> the 737 MAX the lesson that the public has repeatedly taught corporate America is that when there is a problem the narrative matters more than reality What did we sow with the 737 MAX disaster. Are you saying the public behaved inappropriately in their reactions to the MAX? That feels like it’s really sweeping the very legitimate problems under the rug and blaming the public for reacting to those problems. It’s not like the public was reacting to hyperbolic engineering theories related to MCAS. Two planes crashed because of the system’s failure and the lack of notification and training to airlines and pilots. I’m curious what you see as the public’s failing in this regard?