They can barely use computers because: - computers are uselessly complex even for simple tasks - UI changes are pushed by vendors every other year or so, desp

They can barely use computers because: - computers are uselessly complex even for simple tasks - UI changes are pushed by vendors every other year or so, despite providing zero interesting features for users - there's no IT education, and when there is it's focused on writing a CV on Microsoft Word and sending email, nothing more All three points could be addressed. And having a proper UX that empowers users with ease can help. I don't think all web users need to know what "URL" means or even what's http:// http://, but they could certainly understand the difference between "location" and "search criteria" if UI was good. Even a simple help box could help: "If you know the address you're going to, type it here. Otherwise, click the search button". The kind of UX that's similar enough to phonebooks and maps so users aren't confused.