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I was trying to figure out how support works for remote.ok and nomadlist.com, both Pieter’s products, short story: there is none. I got caught by lack of suppor
by kfk 5y ago
I was trying to figure out how support works for remote.ok and nomadlist.com, both Pieter’s products, short story: there is none. I got caught by lack of support for these SaaS multiple times for my company, it’s not fun. As a company owner I expect support. I don’t get why we would do our best to completely remove any kind of human interaction from the equation, I mean I get why, but then be very upfront about it and mention it clearly somewhere that your pricing cannot cover support.
- MattGaiser 5y agoWhat do you mean by lack of support? Lack of a person to talk to or just lack of reliability in the software?
- pieterhg 5y agoI'm Pieter and that's simply not true. I have after sale customer support for both Nomad List and Remote OK. What I don't have is support for people that aren't customers, because I don't have the resources to manage that. If you're a paid customer on Nomad List or Remote OK you can report bugs which I'll fix, or request features, and if I like them I'll build them. That's most of my work every day. See Nomad List's bug reports channel for an example of it. I'm also very lenient with giving refunds, if people cancel their membership on Nomad List they automatically get a refund if it's within 7 days. Without even asking for it. Anyone who posts a job on Remote OK and isn't happy I can re-post it for you or get you a refund etc.