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One support agent? eh maybe? Multiple support agents / Escalation? yes. I think that's okay.
by okdjnfweonfe 5y ago
One support agent? eh maybe? Multiple support agents / Escalation? yes. I think that's okay.
- imaginationra 5y agoOk so what if they collude like humans do? Is that ok? Steam support agents are humans not smart contracts with immutable code.
- okdjnfweonfe 5y agoyep thats okay, thats kinda how a business is ran. Most people call them "co-workers" not "colluders"
- imaginationra 5y agoAt the point it was "retired" or banned essentially- there was no escalation, no warning and it was through a single agent.
- okdjnfweonfe 5y agoCould you post all of your interactions with steam in regards to the build that got your game retired? That would probably help people to know what they are fighting for, if they choose to fight for you I see two staff responses, and an escalation in progress, is that correct?
- imaginationra 5y agoYou got it- here you go the entire interaction that led to the game being removed https://imgur.com/a/F9jIsuJ https://imgur.com/a/F9jIsuJ
- imaginationra 5y agoWhat makes this especially odd- I asked around other Steam dev's/forums etc and no one has ever heard of a game in the submission process being "retired" by a support agent like this. Game "retirement" is usually done by the dev when they no longer want to sell or support the game afaik. I don't know but the "game" is an interactive film and perhaps the agent watched the film and had some artistic issue with it? I don't know of course its just all so strange. You can see some of the content here https://www.youtube.com/watch?v=GJ9gY5SrCrU&lc=UgxZs7qsDVGaz2sPMW14AaABAg https://www.youtube.com/watch?v=GJ9gY5SrCrU&lc=UgxZs7qsDVGaz...