I don't understand the age excuse, honestly. My mother is about the same age. She is not technical, but she has used computers for the last 30+ years. Just l

I don't understand the age excuse, honestly. My mother is about the same age. She is not technical, but she has used computers for the last 30+ years. Just like anyone any other white collar worker. She would have wrangled with WordPerfect control codes to format insurance quotes in the 80s. Document markup (and stuff hidden in the markup) is not esoteric knowledge, or I wouldn't think it is. Except apparently it is.