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Stores also function as service centres. Lots of people only use the Apple store to get things fixed. The store is just a physical extension of apples drive t
by newsclues 5y ago
Stores also function as service centres.
Lots of people only use the Apple store to get things fixed.
The store is just a physical extension of apples drive to put the customer experience first.
- paulryanrogers 5y ago> The store is just a physical extension of apples drive to put the customer experience first. They could learn a thing or two from Dell and Lenovo about repair turnarounds.
- gumby 5y agoIn The Olde Days you could schedule a return; when the fedex driver stopped by you could ask them to wait and pop your laptop into the box and hand it back, and have the repaired machine the next day. No more.
- criddell 5y agoMy daughter's new Alienware laptop broke. We contacted support and they dispatched a repair person to her house and he fixed it on site.
- gumby 5y agoI’ve heard that Dell does this for business. Good for them for looking after their gaming customers too! Apple makes you jump through hoops these days. I am sure it’s because they are bigger and because they are no longer the underdog. But mix this change because “things no longer scale at their size” or “we are so big we don’t care as much”?