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Samsung has been experimenting with "stores" they have entire sections in a few Best Buys called "Samsung Experience Shop" https://www.samsung.com/us/samsung-e

Samsung has been experimenting with "stores" they have entire sections in a few Best Buys called "Samsung Experience Shop" https://www.samsung.com/us/samsung-experience-shop/index.html https://www.samsung.com/us/samsung-experience-shop/index.htm... https://www.bestbuy.com/site/samsung-store/samsung-experience-shop/pcmcat297800050005.c?id=pcmcat297800050005 https://www.bestbuy.com/site/samsung-store/samsung-experienc... Opening retail stores is a huge commitment and takes years of investment before you "might" see any returns. Samsung doesn't seem to want to take that risk. But I do agree, I recently switched most of my devices over to Apple products because they take care of their customers. And if I ever have an issue, there are 3 Apple stores within 25 miles of me. I was recently on the Galaxy Fold subreddit and there was a user who had his $2,000 device fail. Samsung had him mail it in. It had then been two weeks with no communication at that point. Other users had the same experience with Samsung denying repairs for some of them after keeping the device for several weeks. That is completely unacceptable and slightly terrifying.

FpUser 5y ago
>"And if I ever have an issue, there are 3 Apple stores within 25 miles of me." I am in Toronto and if we are talking 25 miles radius there are like hundreds of shops that can sell/replace/fix android based phones.
- criddell 5y ago
  A lot of those stores will also do some iPhone repairs. If you are having trouble with your email or want help connecting some accessory, how many of those shops will help with that kind of stuff? When it's an issue that can't be fixed and your phone is still under warranty, how many of those shops give you a replacement on the spot? A few will for sure, but it's not a lot of them.
  - FpUser 5y ago
    >"A lot of those stores will also do some iPhone repairs." Yes they will. They do not start their day by praising almighty Samsung / Apple and do whatever gets them money. >"If you are having trouble with your email or want help connecting some accessory, how many of those shops will help with that kind of stuff?" I do not know "how many" exactly but they do help customers with many things, not just repairs.

FpUser 5y ago

>"And if I ever have an issue, there are 3 Apple stores within 25 miles of me." I am in Toronto and if we are talking 25 miles radius there are like hundreds of shops that can sell/replace/fix android based phones.

criddell 5y ago
A lot of those stores will also do some iPhone repairs. If you are having trouble with your email or want help connecting some accessory, how many of those shops will help with that kind of stuff? When it's an issue that can't be fixed and your phone is still under warranty, how many of those shops give you a replacement on the spot? A few will for sure, but it's not a lot of them.
- FpUser 5y ago
  >"A lot of those stores will also do some iPhone repairs." Yes they will. They do not start their day by praising almighty Samsung / Apple and do whatever gets them money. >"If you are having trouble with your email or want help connecting some accessory, how many of those shops will help with that kind of stuff?" I do not know "how many" exactly but they do help customers with many things, not just repairs.