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> 3/5 should be the baseline for acceptable service, and 4/5 reserved for exceptional quality My first experience of this was in rideshare reviews, as a driver

> 3/5 should be the baseline for acceptable service, and 4/5 reserved for exceptional quality My first experience of this was in rideshare reviews, as a driver. Anything below five stars and it counts as a mark against you, for which eventually you can be deactivated. Then I started seeing this behavior copied everywhere. It really leaves a bad taste in my mouth. I agree with you on what it should mean, but unfortunately I've got no idea how to convince businesses of this.

strogonoff 5y ago
For that reason I think it’s worth drawing a distinction between rating service by very small businesses (taxi drivers, family-run guesthouses, etc.) vs. a mass/retail product. Rating the former tends to be 1) personal, 2) having much influence over individual’s livelihood, and 3) much more dependent on my preexisting expectations. If there was something I didn’t like, I try to not give any rating instead of rating poorly unless there was an exceptional issue. Rating a product, especially by a bigger company, 1) does not necessarily criticise the company itself (I can still admire it while objectively having bad experience with a unit) and 2) has much less influence over company’s overall success (my review is probably a drop in the ocean), and 3) I tend to think of it as more objective than rating a service (compared to a service provided by a human, when evaluating a physical product there’re absurdly fewer variables and you’d be better informed about what you’re supposed to expect based on tech specs).