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Do customers have enough information about how much risk of cancellation there is on each airline to be able to make an informed decision?
by TheCoelacanth 5y ago
Do customers have enough information about how much risk of cancellation there is on each airline to be able to make an informed decision?
- yuliyp 5y agoThe FAA maintains statistics on this https://www.transtats.bts.gov/OT_Delay/OT_DelayCause1.asp?20=E https://www.transtats.bts.gov/OT_Delay/OT_DelayCause1.asp?20... going back to 2003 and customers can (and do) also gather less-comprehensive information from their own experiences and stories they hear.
- asdfadsfgfdda 5y agoDepends on the customer. An occasional (1/year) flyer? Probably not. A frequent flyer? Yes, by direct observation and indirect anecdotes. There are also very sophisticated customers, like large businesses. They definitely look at cancellations and delays when selecting an airline.
- awillen 5y agoAs someone whose Southwest flight was cancelled, there's one important thing to consider with Southwest besides risk of cancellation - Southwest does not have reciprocity with other airlines. After my flight was cancelled, I was told they couldn't rebook me until two days later (when I was scheduled to return). They also offered a whopping $200 in Southwest credit, even though I ended up having to spend $600 to get to where I was going via United. So don't just factor in risk - factor in the impact of cancellation, which is much, much worse with Southwest, particularly when they have large-scale failures like this where everyone is trying to rebook the same few flights.