> If the problems truly were caused by some temporary issues that have been resolved, why would they bother surveying customers about it? Two reasons come to m

> If the problems truly were caused by some temporary issues that have been resolved, why would they bother surveying customers about it? Two reasons come to mind: 1) This weekend's delays might get sorted, but the underlying cause is still there. It's just not a pilot walkout, but an overall lack of resilience in their workforce and infrastructure. 2) The holiday season is coming. Southwest is already stretched thin and is probably trying to gauge what kind of reckoning is waiting for them if they have to cancel thousands of flights during the busiest travel period of the year (and one where snow delays are a real possibility for much of the country).