> worst of both worlds: SAP Hybris, customized to the nth degree I've observed that nearly every customizable "off-the-shelf" solution will eventually converge

> worst of both worlds: SAP Hybris, customized to the nth degree I've observed that nearly every customizable "off-the-shelf" solution will eventually converge to this end-state: dozens or hundreds of ad-hoc modifications to support an entrenched business process that incidentally makes upgrades nearly impossible. Non-customizable off-the-shelf software is rarely any better: all of the needed (or perceived needed) points of customization are managed outside of the software but rely on undocumented conventions.