> drove a ways to a bank and found they lost their last "banker". All they have are tellers now. My dad used to work in a bank and is now retired. The way he

> drove a ways to a bank and found they lost their last "banker". All they have are tellers now. My dad used to work in a bank and is now retired. The way he described the retail banking industry when he left is that "bankers" were being basically phased out. Banks nowadays mostly have tellers and 90% of their work is to gether documents and documentation, all the important decision will be taken more centrally, probably with the aid of some kind of AI/ML engine. This view is confirmed by my recent experience in getting a mortgage: all the bank clerk did is collect documents proving my ability to repay a mortgage, but the final decision was delegated to some sort of central evaluation center. ---- On a sidenote, this also means that the performance of a bank office in a certain city mostly does not depend on their employees there, and marketing mantras like "we entrust people to thrive / we empower people to thrive" is mostly BS. Whereas 25-30 years ago a "banker" at the local branch of a bank could have followed their own instinct and could actually have helped people thrive, nowadays there probably is a hughe part of the decision taken by an automated system.