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Probably not what you want to hear, but ... I'd recommend migrating all your important data and code out of that system ASAP. Make (at longest) monthly backup
by hpcjoe 5y ago
Probably not what you want to hear, but ...
I'd recommend migrating all your important data and code out of that system ASAP. Make (at longest) monthly backups of your code/data, and keep them locally.
I know, this can be impracticable for those with huge infras/data collections. That is, until you assess the risk that with these types of systems, you can, and will, lose access to everything, on a moments notice. With absolutely no help from the vendor.
They really don't care. They rarely put a human in the loop to help solve your issue, as it costs them too much, for the value that provides them. Not you. That is, they don't care about small customer retention. Unless you are writing 1M USD/month or more, you likely don't even have a human you can reach to help you resolve issues.
Every {S,P,I}aaS account you have is a risk surface. If these accounts suddenly went away, what would be the impact upon you?