My tin-foil brain thinks this is by design. But not "tell the call center folks to lie," conspiracy design. More like: Find the cheapest call center that is al

My tin-foil brain thinks this is by design. But not "tell the call center folks to lie," conspiracy design. More like: Find the cheapest call center that is already leveraged really thin with clients. Then get someone in dev who is overworked and not used to writing outside docs to write the scripts/workflows. Of course, give that person an unreasonably short schedule to finish because they have "better things to do." Finally, fingers-crossed nothing blows up... monkey-patch when it inevitably does. Repeat with each new feature rollout... It seems like the steady-state for this is customers realizing the call-center folks don't have any real info and stop calling.