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>LUV has consistently, for 40+ years, optimized its culture over profits Something has changed in the last 10 years - the last five in particular. I obtained
by EricE 5y ago
>LUV has consistently, for 40+ years, optimized its culture over profits
Something has changed in the last 10 years - the last five in particular. I obtained my frequent flyer number from them in 1985 and have flown them hundreds, if not thousands of time so yeah, I have a LOT of experience to draw from.
A great overview of how they have optimized to the extreme to their detriment is by Juan Browne: https://www.youtube.com/watch?v=kO39nIcuPhQ https://www.youtube.com/watch?v=kO39nIcuPhQ
If HK were still alive I sincerely doubt they would be operating the way they are today :(
Luckily I'm getting ready to move back to the west coast and shouldn't have to fly regularly again - thank god!
- watersb 5y agoHK = Herb Kelleher, founder and CEO of Southwest Airlines He stepped down just a few years before his death, in 2019. A colorful character and legendary driver of the culture at Southwest.