Yeah, I share this experience. I assist elderly relatives with some of their online purchases and any time we don't use Amazon there's a 50% chance it's a bizar

Yeah, I share this experience. I assist elderly relatives with some of their online purchases and any time we don't use Amazon there's a 50% chance it's a bizarre ordeal. The speed of delivery is the main selling point but for a lot of items it doesn't matter if it's one day or three days or five days. It becomes a problem when it's just not delivered at all or it takes 3-4 weeks or is delivered to the wrong address. A lot of it seems to be management of third party delivery firms. I don't remember ever having to interact with a courier directly with an Amazon order (even for the orders not delivered by Amazon Logistics). It's frustratingly frequent with most other retailers.