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OMG, guys, thank you very much. Never imagined this would hit front page or even someone ever doing something about it. You've made my day!
by kgizdov 5y ago
OMG, guys, thank you very much. Never imagined this would hit front page or even someone ever doing something about it. You've made my day!
- nikanj 5y agoReaching the front page of HN / Reddit / etc is the only way to get support from Microsoft / Google / etc. At some point during their growth, companies just flat out cut all ties between customers and people who actually work there. The only way for a customer to reach the people writing the code (and able to fix the error 500) is through external channels. Same for billing issues and similar problems too, there's people working in the billing department but customer service is utterly incapable of actually reaching them.
- kgizdov 5y agoTrue. It's a sad state of affairs. I doubt many get lucky enough to get this far. I am hoping at least that this is one post nudging the status quo in a better direction even if only a little bit.