I guess I use it often enough that I have their iPhone app to flag items I want to pick up. Their store maps are great (I doubt that's available on their mobile

I guess I use it often enough that I have their iPhone app to flag items I want to pick up. Their store maps are great (I doubt that's available on their mobile site) for finding the right shelf. Although, I don't remember having issues with their mobile site. I'm not sure how the stores are set up, but inventory and finding stuff can easily get screwed up at the store level. I've had the opposite experience. If I was worried and it was a long trip, I would get it for in-store pickup. I've had other stores cancel it when they send someone out to prep the order. And I generally hew towards smaller, independent hardware stores when possible.