I've run into the payment issues before, for some reason it said we were domiciled in the US (we're not) and then I wasn't able to add a new card to our account

I've run into the payment issues before, for some reason it said we were domiciled in the US (we're not) and then I wasn't able to add a new card to our account when the previous one expired. So somehow it doesn't alert me to the fact payments are failing, and just cuts off all access to our entire org. Then after several frantic support calls, the support rep somehow hacks together a configuration that doesn't immediately fail. Only to discover a year later that we're being pursued by a debt collection agency for the previous unpaid bills, which were not viewable on my account. It is truly amazing how held together with string the whole thing is.