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> Will government IT systems have fewer glitches than FAANG digital identity systems? Glitches? Most likely. However, with govt services one can talk to someon
by tartoran 5y ago
> Will government IT systems have fewer glitches than FAANG digital identity systems?
Glitches? Most likely. However, with govt services one can talk to someone after a short predictible bureaucartic tango, unlike faceless cvasi nonexistent customer support that one needs to draw attention to their case on twitter or some other social media, and that if they are somewhat important and their case is being talked about a lot there. John Doe whose account got a random takedown for no reason can wait indefinitely...
- hellotomyrars 5y agoI’m not convinced that the ability to resolve issues will go any quicker. https://www.theguardian.com/world/2021/jan/12/french-woman-spends-three-years-trying-to-prove-she-is-not-dead https://www.theguardian.com/world/2021/jan/12/french-woman-s... Maybe not quite the same (government-employee instead of just government-citizen)but also https://en.m.wikipedia.org/wiki/British_Post_Office_scandal https://en.m.wikipedia.org/wiki/British_Post_Office_scandal