4 ms·

I don't understand what happened with MS support at all.

• saltminer 5y ago
  What happened is that MS support has a script they are not allowed to deviate from, and, in their infinite wisdom, it was never considered that their support scripts could be incomplete, that things like this could happen. Back when I did IT, occasionally changing someone's name would work for everything but Office 365. Only, Office 365 would appear to have the correct name everywhere that we could see, and that MS support could see, but sign into Office on a fresh Windows install to activate it and the wrong name pops up every single time. Some system failed to update somewhere inside the underbelly of MS, which their support cannot acknowledge as a possibility - it must be one of our systems (though they never say what exactly, since then we could disprove their claims). The only workaround we found was to change the affected users' accounts to something else, wait a couple days, then change it to the correct name, and it usually worked. Keyword: usually. Sometimes you had to repeat the process before whatever mystery system MS runs got fixed. All the while, their support would staunchly deny that this could ever be a problem with their systems. Not a "we'll look into it" form response, even, just a very toned-down version of "you're lying, it's all your fault, fuck off." The best part is that they know that there's no way we could just stop using Office (or Windows, for that matter), so there's no incentive for them to fix these things. Instead, they can just have support give us the run around claiming their products are perfect.
• resonious 5y ago
  This seems to happen with all of the big companies. Their customer-base is so unbelievably huge that even if you are a paying customer they just can't help you.