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This happens in all kinds of modern companies. A (paid!) vendor I’m working with uses Zendesk exclusively for support. Want to pay them for an enterprise plan w
by amluto 5y ago
This happens in all kinds of modern companies. A (paid!) vendor I’m working with uses Zendesk exclusively for support. Want to pay them for an enterprise plan with phone support? Great, but you initiate phone support using Zendesk.
It turns out they thoroughly flubbed their integration. It works on Chrome and fails on (at least) Firefox and Safari. By “fails” I mean “complete inability to interact with the ticketing system.” This includes their iOS app. Click support, click a ticket, get home page, not logged in, embedded under the word “support”.
Of course, most customers won’t tell them it’s busted because the only way to tell them is via Zendesk. Oops. So they can live in their little bubble and not realize how broken their site is.
- BugsJustFindMe 5y agoZendesk was still requiring third party cookies long after blocking them was the default configuration in all major browsers. They're kind of a sad joke.
- Spivak 5y agoIt is? I thought the rollout of that change wasn't coming for a few more years. I feel like I've had to turn it on explicitly in Firefox and Chrome fairly recently.
- nikanj 5y agoSearching my inbox for "Zendesk incident notification", it seems Zendesk has some trouble weekly, if not daily. During the slow summer months, I actually got more notifications for Zendesk issues than issues in our own product.
- Taniwha 5y agoIt's a bit like trying to deal with Facebook without having a FB account .... no phone numbers, no email, ....
- cptskippy 5y agoIt's like trying to deal with FB or Google period. We got locked out of our FB account once because FB randomly required a phone number and someone in our marketing Dept provided their own. Despite owning the email address and knowing the password, we couldn't get in because we didn't know who the 2FA code was going to. We had similar issues with our Google Pay Account.
- piperswe 5y agoYep, I was trying to make a Facebook account to _give them money through Facebook ads_, and they decided for some reason that I'm not real. I wanted to appeal this decision so I could _give them money_, but there's no way to contact them without having an account.
- Taniwha 5y agoIn my case they let someone register an account using my email address - so much spam! but no way to contact them to fix it
- hinkley 5y agoThe last time I had trouble with my personal AWS account, which I use very intermittently, by the time I figured out how to even file a ticket for having trouble logging in, I was so spun up that I'm not sure my report even made any sense. I had an old account that I had stopped using before my credit card got reported as stolen, but I owed like $30 which they couldn't bill me for so my account got closed. Once you have a closed account the entire AWS workflow has mystery failure modes that don't show up the rest of the time. A closed account is closed forever, and it mucks up their whole UI (as if their UI needs any help in that dept)