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These statement about support i just don’t get at an objective level. Redhat will not assign a strong developer to investigate your bespoke application running
by zaphirplane 5y ago
These statement about support i just don’t get at an objective level. Redhat will not assign a strong developer to investigate your bespoke application running on tomcat or whatever to identify the bug. Possible pragmatic reasons
You will get a l2 sysAdmin or an intermediate developer. If for some reason the root cause is nailed to a reproducible bug then it will go into the bug tracker
- unnah 5y agoA few years back I contacted SUSE support due to a confusing package change in a SUSE upgrade. The first-level support person did not know the answer, so they reached out to the relevant developer within SUSE, and got the explanation within a couple of days. Do you have any reason to expect Red Hat support to perform worse?
- zaphirplane 5y agoHow do I do x, is very very different from in my custom environment with custom code sometimes foo doesn’t happen when bar is triggered Personal experience, some very nice bright people there but also work for a company