2 ms·
Why do that for general customer support instead of hiring in different time zones?
by devit 5y ago
Why do that for general customer support instead of hiring in different time zones?
- hansel_der 5y agocultural cohesion? we have often delayed calls because it's often hard to explain it to some "foreigner"
- kevinsundar 5y agoBecause minutes after a metric drops that indicates the possibility of an issue an engineer who probably wrote the code or has the code checked out on their laptop and is intimately familiar with it working on the problem. No waiting for a support team to triage, find the owner, and get ahold of them.