Then please explain me what they meant by "It's counterintuitive to logical-thinking programmers", followed by a link to a video called "It's Not About The Nail

Then please explain me what they meant by "It's counterintuitive to logical-thinking programmers", followed by a link to a video called "It's Not About The Nail", that is about a person that has a nail in her forehead, and asking the person that seem to be her partner to stop trying to fix the nail on her forehead, but to listen to her, while she's complaining about things that could be cause by the nail on her forehead. If that's not painting "logical-thinking programmers" as people that aren't able to take emotions into account when dealing with people, I don't know what point they tried to make.