> “A pervasive lack of backbone among individuals in institutions is key to this.” the raison d'être of most organizations, particularly bureaucracies, is to h

> “A pervasive lack of backbone among individuals in institutions is key to this.” the raison d'être of most organizations, particularly bureaucracies, is to hide decisions behind a shield of indirection, to deflect individual responsibility elsewhere, which selects for and conditions the spineless. that those folks, when the spotlight shines on them, will cave, is thoroughly unsurprising.