I disagree completely. In swombat's example with the two employees, he let them resolve most of the dispute, and then stepped in when necessary. If he had done

I disagree completely. In swombat's example with the two employees, he let them resolve most of the dispute, and then stepped in when necessary. If he had done a majority of the talking, I'm sure there would have been many things left unsaid and it would have led to a less satisfactory result.