> This is like claiming -- why it would it NOT be in the best interests of tech companies to create software that is extremely buggy so that people need to stay

> This is like claiming -- why it would it NOT be in the best interests of tech companies to create software that is extremely buggy so that people need to stay with them for upgrades? A great deal of SaaS is essentially just building in a "bug" that one must phone home to a central server over the internet to use the software, and pay a monthly fee for the privilege.