> everyone simply stopped doing unpaid emotional labour. Arguably this is the situation in Europe, compared to America, as there isn't a comparable tipping cul

> everyone simply stopped doing unpaid emotional labour. Arguably this is the situation in Europe, compared to America, as there isn't a comparable tipping culture. In Germany, there is a word to describe how this has tipped over into a "Service desert" - "Servicewüste", a complete lack of acceptable customer service. However I think a non-tipping culture is preferable.