Word-of-mouth I've heard is that the backup IRC server was off-site working fine. The problem was that, because it was only used in emergencies and wasn't hooke

Word-of-mouth I've heard is that the backup IRC server was off-site working fine. The problem was that, because it was only used in emergencies and wasn't hooked into FB's central authentication, a lot of employees simply didn't remember how to log in to it.