For a consumer-oriented website, I think you're correct. If you're filling out the form as a one-time thing I don't see the reset button's usefulness. Probably

For a consumer-oriented website, I think you're correct. If you're filling out the form as a one-time thing I don't see the reset button's usefulness. Probably a cancel button which takes the user to some previous step would be better. But if this form is part of an enterprise or small-office intranet application, and that's a form you fill out many times a day, perhaps 100s of times, then the form reset button might come in handy.