People need to talk to each other to quickly debug and understand what the problem even is. To understand that the fix is a change to equipment in a data cente

People need to talk to each other to quickly debug and understand what the problem even is. To understand that the fix is a change to equipment in a data center, and on top of that what that change needs to be, how to make that change safely (though in this situation it's hard to imagine making things worse).