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I want sellers to be able to reach me when I buy from them. If something goes wrong, or something happens, it is absolutely essential that they are able to cont

• bathtub365 5y ago
  That’s why Apple’s proxy system is a good solution. Sellers can get in contact with you, but don’t have your real email address.
  • oauea 5y ago
    No, that lets the sellers contact apple who may or may not choose to forward the message to me. I want the sellers to contact me, since I'm doing business with them. What happens when apples proxy server goes down, or they start charging money for it? Very problematic for everyone involved if apple can keep the contact information of your customers hostage.
    • floatingatoll 5y ago
      It’s very problematic for businesses 365 days a year, yes — but for your customers, it’s problematic no more than 1 day a year at most. And that is a huge win for us customers.
• jonplackett 5y ago
  Having had an app in the top #10 for a year or so, I can say this is very important, and very difficult with the current model. Them contacting you isn't the issue though, you can put that in the app - but if you want to contact them because you messed something up, much harder. Another annoyance is refunds. Sometimes you just want to refund someone. Maybe because you messed up somehow, or just to be nice. All you can do is send them to beg apple for one which makes for crap customer service.